We started by implementing a complete email marketing infrastructure. This included setting up Klaviyo, designing templates that matched their rugged brand aesthetic, and creating a comprehensive flow architecture.
We launched 6 essential flows including welcome series, abandoned cart, browse abandonment, post-purchase, win-back, and VIP customer flows. Each was carefully crafted to speak to their tactical and outdoor audience.
We tripled their campaign frequency with strategic sends focusing on product education, new launches, and tactical tips. This consistent communication helped build brand loyalty beyond the Amazon marketplace.
Within 60 days, email went from generating $0 to accounting for 20% of total revenue. This new channel provided Wolf Tactical with a direct line to their customers and significantly reduced their dependence on Amazon, protecting them from platform fee increases and policy changes.